Privacy Policy
This Privacy Policy explains how Veloura ("Veloura", "we", "our", or "us") collects, uses, stores, shares, and protects your information when you use our mobile application and related services (collectively, the "Service").
By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue using the Service.
1. Information We Collect
Depending on how you use the Service, we may collect and process the following categories of information.
1.1 Account Information
When you create an account, subscribe to premium features, or contact us, we may collect:
Nickname or username
Email address
Login credentials or account identifiers
Subscription status
Purchase status
Other information you voluntarily provide
You may choose not to provide certain information, but some features of the Service may not function properly.
1.2 Photos and Images
The Service allows you to upload or capture photos for AI-powered makeup analysis.
Photos you submit may contain:
Face images
Facial regions
Makeup appearance
Other visual characteristics contained within the uploaded photo
You are responsible for ensuring that you have the necessary rights to upload any photo you submit.
1.3 Text Prompts
To provide AI analysis, the Service may collect text that you voluntarily enter, including:
Makeup requests
Analysis instructions
Style preferences
Other prompts submitted by you
Text prompts are transmitted only when necessary to generate the AI analysis requested by you.
1.4 Camera and Photo Library Permission
With your permission, Veloura may access your device camera or photo library so that you can:
Take photos
Select photos
Upload photos
Save generated results
You may revoke these permissions at any time through your device settings.
1.5 Face Data
For purposes of this Privacy Policy, Face Data refers to visual information derived from the facial regions contained within the photos you voluntarily upload.
Face Data may include:
Facial contours
Facial landmarks
Facial visual characteristics
Makeup appearance
Skin appearance visible in the uploaded image
Face Data is processed solely for providing the AI-powered makeup analysis feature requested by you.
Veloura does not use Face Data for:
Identity verification
Facial recognition
Biometric identification
User authentication
Advertising
Cross-app tracking
User profiling
1.6 Device Information
We may automatically collect technical information, including:
Device model
Operating system
App version
IP address
Language
Region
Crash logs
Diagnostic information
Usage statistics
This information helps us improve the Service and maintain security.
1.7 Payment Information
If you purchase premium features, payments are processed by Apple App Store or Google Play.
We do not receive your complete payment card information.
We may receive limited transaction information, including:
Order ID
Product purchased
Purchase date
Subscription status
Refund status
1.8 Customer Support
If you contact us, we may collect:
Email address
Support requests
Screenshots you voluntarily provide
Communication history
2. How We Use Your Information
We use your information to:
Provide AI-powered makeup analysis
Generate personalized analysis results
Operate and improve the Service
Process subscriptions and purchases
Provide customer support
Detect fraud and abuse
Maintain security
Diagnose technical issues
Comply with applicable laws
We will not use your personal information for materially different purposes without providing notice or obtaining consent where required by law.
3. AI Processing and Face Data
To provide AI-powered makeup analysis, Veloura uses Volcano Engine (火山引擎), operated by Beijing Volcano Engine Technology Co., Ltd., as its third-party AI service provider.
When you choose to use AI analysis, the following information may be securely transmitted to Volcano Engine:
Photos you upload
Facial regions contained within the photos
Visible facial characteristics
Makeup appearance
Text prompts you enter
Technical information required to process the request securely
The information is transmitted solely for the purpose of generating the AI analysis requested by you.
Neither Veloura nor Volcano Engine uses this information for:
Identity verification
Facial recognition
Biometric identification
Advertising
Cross-app tracking
User profiling
Your information will not be transmitted to Volcano Engine unless you provide your explicit consent within the App.
You may withdraw your consent at any time by disabling AI analysis within the App settings. Once consent is withdrawn, no further photos or text prompts will be transmitted to Volcano Engine until you provide consent again.
4. Data Storage and Retention
Photos and text prompts submitted for AI analysis are transmitted securely to Volcano Engine solely for generating the requested AI results.
Veloura does not permanently store uploaded photos or text prompts on its own servers unless necessary to provide the Service, comply with legal obligations, resolve disputes, or protect the security of the Service.
Analysis results that you choose to save are stored locally on your device unless otherwise specified.
Device logs, diagnostic information, subscription records, and customer support records may be retained for a reasonable period necessary to operate and improve the Service.
When personal information is no longer required, we will delete, anonymize, or securely dispose of it in accordance with applicable laws.
5. Third-Party AI Service Provider
To provide AI-powered makeup analysis, Veloura shares limited information with the following third-party AI service provider.
Service Provider
Volcano Engine (火山引擎)
Operator
Beijing Volcano Engine Technology Co., Ltd.
Information Shared
Uploaded photos
Facial visual characteristics contained within uploaded photos
Text prompts submitted by you
Technical metadata necessary to process the request
Purpose
The shared information is used exclusively to generate the AI-powered makeup analysis requested by you.
Veloura requires its third-party AI service provider to process personal information solely for providing the requested AI services and to implement security measures that provide protection equivalent to our own privacy standards.
Before any information is transmitted to Volcano Engine, Veloura clearly informs you of the information being shared and requests your explicit consent.
6. AI Model Training, Advertising, and Tracking
Veloura respects your privacy and is committed to using your information only for the purposes described in this Privacy Policy.
Photos, text prompts, and related information submitted for AI analysis are not used by Veloura for:
Advertising;
Personalized advertising;
Cross-app tracking;
User profiling;
Identity verification;
Facial recognition;
Biometric identification.
Veloura does not use your uploaded photos or text prompts to train its own artificial intelligence or machine learning models.
Where personal information is processed by our third-party AI service provider solely for generating the AI analysis requested by you, such processing is subject to the provider's applicable privacy commitments and contractual obligations.
7. AI Analysis Results
The Service provides AI-generated makeup analysis, recommendations, descriptions, scores, simulations, and other related outputs based on the information you voluntarily provide.
AI-generated results are automatically produced by machine learning technology and may not always be accurate, complete, or suitable for every individual.
Analysis results may vary depending on factors including:
Image quality;
Lighting conditions;
Camera angle;
Facial expression;
Makeup visibility;
User-provided prompts;
Other technical factors.
Unless expressly stated otherwise, AI-generated results are provided solely for informational, cosmetic, and entertainment purposes.
They should not be interpreted as:
Professional beauty advice;
Medical advice;
Dermatological diagnosis;
Legal advice;
Financial advice;
Any other professional opinion.
Users remain solely responsible for any decisions made based on AI-generated results.
8. How We Share Your Information
We do not sell your personal information.
We share personal information only when necessary to operate the Service or where required by applicable law.
8.1 AI Service Provider
When you choose to use AI-powered analysis, Veloura securely transmits the information necessary to generate your requested results to:
Volcano Engine (火山引擎)
Operated by:
Beijing Volcano Engine Technology Co., Ltd.
Depending on the feature you use, this information may include:
Uploaded photos;
Facial visual characteristics contained within uploaded photos;
Text prompts submitted by you;
Technical information necessary to process the request securely.
The information is shared solely for providing the AI analysis requested by you.
Before transmitting any personal information, Veloura requests your explicit consent within the App.
8.2 Payment Providers
If you purchase subscriptions or premium features, payment processing is handled by Apple App Store, Google Play, or other applicable payment providers.
These providers process payment information according to their own privacy policies.
Veloura does not receive your complete payment card details.
8.3 Service Providers
We may share limited information with trusted service providers that assist us in operating the Service, including providers of:
Cloud infrastructure;
Data storage;
Analytics;
Crash reporting;
Customer support;
Fraud prevention;
Security monitoring.
These providers may access personal information only as necessary to perform services on our behalf and are contractually required to protect your information.
8.4 Legal Requirements
We may disclose information if required to:
Comply with applicable laws;
Respond to lawful government requests;
Protect our legal rights;
Prevent fraud or abuse;
Protect the safety of users or the public.
8.5 Business Transfers
If Veloura is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate confidentiality obligations.
8.6 Aggregated Information
We may use or share aggregated or de-identified information that cannot reasonably identify you for research, analytics, product improvement, or statistical purposes.
9. Third-Party SDKs and Services
To provide and improve the Service, Veloura may integrate third-party SDKs and services.
These providers may process limited information in accordance with their own privacy policies.
The categories of third-party services used by the Service include:
AI processing services;
Cloud hosting services;
Payment services;
Analytics services;
Crash reporting services;
Customer support services;
Security and fraud prevention services.
AI Processing Service
Veloura uses Volcano Engine (火山引擎), operated by Beijing Volcano Engine Technology Co., Ltd., to provide AI-powered makeup analysis.
When you choose to use AI analysis, your uploaded photos, text prompts, and related visual information necessary to provide the requested analysis may be securely transmitted to Volcano Engine.
This information is processed solely for generating the AI analysis requested by you.
Veloura requires its AI service provider to implement appropriate security measures and to process personal information only for the purposes described in this Privacy Policy.
Analytics Services
Analytics providers may process limited device and usage information to help us understand how users interact with the Service and improve its functionality.
Analytics providers do not receive your uploaded photos or text prompts unless explicitly described elsewhere in this Privacy Policy.
Crash Reporting Services
Crash reporting providers may process diagnostic information, device information, and crash logs to improve application stability.
Payment Services
Payment providers process subscription and purchase information necessary to complete transactions.
Veloura does not receive complete payment card information.
Customer Support Services
Customer support providers may process information that you voluntarily provide when contacting support.
10. Data Storage and Retention
We retain personal information only for as long as necessary to:
Provide the Service;
Fulfill contractual obligations;
Process subscriptions;
Resolve disputes;
Detect fraud;
Comply with applicable laws;
Protect the security and integrity of the Service.
Uploaded photos and text prompts used for AI analysis are transmitted only when you choose to use the AI features.
Unless otherwise required for operational, legal, or security purposes, Veloura does not permanently retain uploaded photos or text prompts on its own servers.
Analysis results that you choose to save remain stored locally on your device unless otherwise specified.
Device information, crash reports, diagnostic data, customer support records, and transaction records may be retained for reasonable periods necessary to maintain and improve the Service.
When retention is no longer necessary, personal information will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable law.
11. Your Rights and Choices
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
Access the personal information we hold about you;
Request correction of inaccurate or incomplete information;
Request deletion of your personal information;
Withdraw consent for processing where processing is based on your consent;
Restrict or object to certain processing activities;
Request a copy of your personal information where required by applicable law;
Opt out of marketing communications;
Manage device permissions through your device settings.
If you have previously consented to the use of AI-powered analysis, you may withdraw your consent at any time by disabling AI Analysis within the App settings.
Once consent is withdrawn, Veloura will no longer transmit newly selected photos or text prompts to Volcano Engine unless you provide your consent again.
To exercise your rights, please contact us at:
Email: nicholasbra@ogepipsanpstas.com
For your security, we may request additional information to verify your identity before processing your request.
12. Camera, Photo Library and Device Permissions
Depending on the features you use, Veloura may request access to:
Camera
Photo Library
Storage
Notifications
These permissions are requested solely to provide the functionality you choose to use.
For example:
Camera
Allows you to capture photos for AI-powered makeup analysis.
Photo Library
Allows you to select existing photos for AI-powered makeup analysis.
Storage
Allows you to save AI-generated analysis results or exported images.
Notifications
Allows us to notify you about subscription updates, important service announcements, or other notifications you choose to receive.
You may enable or disable these permissions at any time through your device settings.
If certain permissions are denied, some features of the Service may not function correctly.
13. Account and Data Deletion
You may request deletion of your account and personal information at any time by contacting us at:
Email: nicholasbra@ogepipsanpstas.com
After verifying your request, we will delete or anonymize your personal information within a commercially reasonable period unless retention is required by:
Applicable laws;
Fraud prevention;
Security purposes;
Dispute resolution;
Tax or accounting obligations;
Enforcement of our legal rights.
You may also delete locally stored content, including saved AI analysis results and generated images, directly within the App where such functionality is available.
If you uninstall the App, locally stored content on your device may also be removed according to your device's operating system.
If you wish to stop using AI-powered analysis without deleting your account, you may simply withdraw your consent in:
Settings → Privacy → AI Analysis
14. Marketing Communications
If you choose to receive promotional communications, we may contact you through:
Email;
Push notifications;
In-app messages;
Other legally permitted communication channels.
Marketing communications may include:
Product updates;
Feature announcements;
Promotional offers;
Service news.
You may unsubscribe from promotional communications at any time by:
Following the unsubscribe instructions contained in the communication;
Adjusting your notification preferences within the App;
Contacting us using the email address provided in this Privacy Policy.
Even if you opt out of marketing communications, we may still send important non-promotional communications, including:
Security notices;
Subscription information;
Purchase confirmations;
Privacy Policy updates;
Important account notifications.
Veloura does not use your uploaded photos, text prompts, or AI analysis results for personalized advertising or marketing purposes.
15. Security
We take reasonable administrative, technical, and organizational measures designed to protect your personal information against unauthorized access, disclosure, alteration, misuse, or destruction.
These measures may include:
Encryption of data during transmission;
Secure network communication;
Access control mechanisms;
Authentication procedures;
Security monitoring;
Logging and auditing;
Internal data protection policies.
When your photos or text prompts are transmitted to Volcano Engine for AI processing, they are transferred using secure communication protocols designed to protect data during transmission.
Although we take reasonable steps to safeguard your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
Accordingly, we cannot guarantee absolute security of your information, and you acknowledge that you provide information at your own risk.
11. International Data Transfers
Depending on your location and the services you use, your personal information may be transferred to and processed in countries or regions outside your country of residence.
Where such transfers occur, Veloura will take appropriate measures to ensure that your personal information receives a level of protection consistent with applicable privacy laws.
When you choose to use AI-powered analysis, the photos, text prompts, and related information necessary to provide the requested AI analysis may be processed by our third-party AI service provider, Volcano Engine (火山引擎), operated by Beijing Volcano Engine Technology Co., Ltd.
We require our service providers to implement appropriate administrative, technical, and organizational safeguards to protect personal information during processing and transmission.
17. Children's Privacy
The Service is intended for users who are at least 18 years old.
We do not knowingly collect personal information from children under the age of 18.
If we become aware that personal information has been collected from a child under 18 without appropriate authorization, we will take reasonable steps to delete such information as soon as practicable.
Users must not upload, generate, or submit any content involving minors that is unlawful, exploitative, abusive, or otherwise violates applicable laws or the rights of others.
If you believe that a child has provided us with personal information, please contact us at:
Email: nicholasbra@ogepipsanpstas.com
If you believe a child is in immediate danger, please contact your local emergency services immediately.
18. Third-Party Services and Links
The Service may contain links to third-party websites, applications, or services.
This Privacy Policy applies only to Veloura and does not apply to third-party products or services.
We are not responsible for the privacy practices, security, or content of third-party services.
When using AI-powered analysis, information necessary to generate the requested analysis is processed by our third-party AI service provider, Volcano Engine (火山引擎), in accordance with its applicable privacy obligations.
We encourage you to review the privacy policies of any third-party services before providing personal information to them.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes in our services;
Changes in applicable laws or regulations;
Improvements to our privacy practices;
Changes to our third-party service providers;
Other operational or legal requirements.
If we make material changes, we will provide appropriate notice through one or more of the following methods, where required by applicable law:
In-app notification;
Pop-up notice;
Email notification;
Other reasonable communication methods.
The updated Privacy Policy becomes effective on the date indicated at the top of this Privacy Policy.
Your continued use of the Service after the effective date constitutes your acknowledgment of the updated Privacy Policy.
20. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or our handling of your personal information, please contact us:
App Name
Veloura
nicholasbra@ogepipsanpstas.com
We will make reasonable efforts to respond to your request within the timeframe required by applicable law.